TechnoServe provides an end-to-end service portfolio starting with strategic planning and going hand in hand with our clients through execution, performance monitoring, and feedback loop.
Strategic Planning
At TechnoServe, we help our clients chose their most appropriate course of action to achieve their business goals.
We engage with our clients through a multi-phased journey; starting by setting organisational objectives in-line with shareholders’ ambitions, evaluating the organisation and the surrounding echo system, building a set of quantitative targets, formulating a well balanced business plan together with its associated performance indicators.
Strategy formulation is not all we offer, we also provide a supplementary service of strategy execution, where we engage with our clients to ensure the optimum execution of the strategy / transformation program.
Merger and acquisition support is also among the services we provide. We help our clients assess business opportunities, define and valuate associated synergies and values, provide technical assistance in building the full business model, and upon execution ensure a smooth transition process.
Execution
Design & Planning
Our Design & Planning services cover a full portfolio for our clients.
We provide design & planning activities in line with best practices industry standards, relevant policies/design guidelines of comparable operators or as mandated by our clients.
Design & Planning services include building a future proof architecture, detailed designs at element level, and demand & capacity management.
We also support our clients by helping them build business cases and decide on most viable technological paths while ensuring efficient use of assets and aligning with latest trends as well as Vendors’ roadmaps.
Project Management & Deployment
TechnoServe provides a full project management and deployment service. We take full responsibility, on behalf of our clients for projects’ planning, team build-up, budgeting, execution, controlling, testing, accepting and closing.
Our Project Management and Deployment services would typically cover:
- Leading the project team
- Acting as the Communication hub
- Collecting and review documentation
- Facilitating meetings
- Actively monitoring the subcontractors, system integrators and/or vendors.
- Ensuring proper and timely follow-ups and escalations.
- Identifing roadblocks
- Conflict resolution
- Process improvement
- Provisional and/or Final Acceptance criteria/test validation and execution
- Reporting
- Closing
Managed Services / Outsourcing
A managed services / outsourcing is the process where a client decides to bring a third party (Managed Services Provider – MSP) to perform one (or more) of its prime duties and/or services against certain performance metrics.
At TechnoServe, we provide an end to end service when it comes to Managed Services. We engage with our clients to assess the technical, operational and viability of an outsourcing model, starting by a thorough understanding of the business environment, the echo system, the various challenges, and merging that with the clients’ strategy, we come up with an initial view of where managed services may (or may not) be of value.
We follow that by a full tendering process, whereby a detailed modular scope is defined, exiting network architecture and performance indicators are well documented, MSP performance mechanic is defines with quantifies targets, vendors response are evaluated and challenged, evaluation matrices blending technical and commercial aspects is also formulated and accordingly tender process is closed.
Operational Excellence
Operational Excellence is the execution of the business strategy in the most beneficial manner; this benefit may be operational, financial, technological or even of combination of several.
TechnoServe Operational Excellence services aim at providing our clients with tailored programs to execute business strategies in the most appropriate and efficient manner. Where our clients are targeting lean organisation, cost reduction, capital efficiency or else, we bring the latest, well proven and executed industry trends, pilot them with our clients, mutually agree on the top ticket initiatives, and accordingly design and lead the execution of a tailored operational excellence program to achieve the clients’ targets.
Performance Monitoring
“If you can’t measure it, you can’t improve it”
Performance Monitoring is a key success factor, we support our clients by identifying the most appropriate ways of monitoring their business whether through customised dashboards, reports or specific key performance indicators.
We also provide our clients with benchmarking services to identify gaps compared to industry standards and set up mitigation plans accordingly.
Supply Chain
A variety of services is at the finger tips of our clients including but not limited to preparation of requests for quotations / proposals, full tender management, Vendors performance evaluations, Frame Agreements and Price-books build-up and/or validations, Contract management, and Commercial & Payment terms negotiations.
At TechnoServe, we strive to help our clients ….